Sir George visits NHS Direct
4 Jun 1999
On June 4th, Sir George went to Winchester to see the operation of NHSDirect, being run as a pilot by the Hampshire Ambulance NHS Trust. Accompanied by Chairman Sarah Murray and Acting Director Claire Severgnini, Sir George spoke to the nurses who manned the lines that the public rang in on.
“I was impressed by the wide range of problems that people rang in about, and the length of time spent dealing with them – an average of about 15 minutes. The computer system that backs up NHSDirect is also very impressive, suggesting questions that might be posed and leading towards the appropriate solution. But, at the end of the day, the success of the scheme will be down to the skills of the people answering the telephone.”
Sir George was interested to hear the reactions of local GP’s towards the initiative, with most being supportive of the scheme but one or two being more cautious.
Sir George was also updated on proposals to introduce a new Control and Command Centre to process 999 calls, due to go on line later in the year.
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Copyright Sir George Young Bt. 2015